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 Frequently Asked Questions
  1. How do people donate to a fund?
  2. How much money do I need to raise?
  3. What if the recipient doesn't use all the money in the fund?
  4. Can I cancel a fund?
  5. When can the fund recipient order their wig?
  6. If I order a wig, what is the return policy?
  7. Can I switch from a custom wig to a stock wig?
  8. What is all of the hair donated to my fund isn't used?
  9. Can I receive any color of hair donation?
10. Will my custom wig be styled?
11. Does the World of Wigs sales policy apply to the recipient?
12. What if the recipient can't claim the funds?
13. Can I use the money in my fund to buy a custom wig somewhere other than World of Wigs?
14. Can I pay the balance due on my wig directly to World of Wigs?
15. How long does it take to make a custom wig?
16. What if I start a Wig Fund and don't receive any donations?
17. How do I donate hair to a Wig Fund?



Q: How do people donate to a fund?

Simply select a fund, enter the amount you would like to donate and pay by credit card, paypal, check or cash.

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Q: How much money do I need to raise?

When setting up your Wig Fund you will select a goal amount. You will be notified once you reach your goal.

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Q: What if the recipient doesn't use all the money in the fund?

Any remaining balance that is left in the fund may be donated to the WigFund.com General Fund, can be used on WorldofWigs.com or be applied to a purchase in World of Wigs' retail store in Santa Ana, CA.

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Q: Can I cancel a fund?

Once you receive your first donation (either money or hair) the fund is considered "active". If you wish to cancel a wig fund, there is a $300 cancellation fee if we have begun making the wig..this includes obtaining styling information, sizes, pictures, etc. If we have not begun making the wig and you wish to cancel the fund it will incur a $100 cancellation fee. If the fund has not reached $100 then Wig Fund will deduct the entire balance.

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Q: When can the fund recipient order their wig?

Once the recipient's fund has reached a minimum of $500 their wig will be processed. Please allow 6-8 weeks for the wig to be made. After the wig is completed the recipient (or fund manager) will be contacted. The remaining balance must be paid through the fund before the wig is shipped to the recipient.

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Q: If I order a wig, what is the return policy?

There are no refunds on custom wigs. If we have begun making the wig for your fund and you wish to cancel the fund, please refer to the question above.

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Q: Can I switch from a custom wig to a stock wig?

Yes. A $300 cancellation fee applies to any alterations made once the recipients wig has been processed. The balance may be used at World of Wigs on any merchandise. There are no refunds, however you may exchange the item.

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Q: What if all of the hair donated to my fund isn't used?

The remaining hair can be donated to the WigFund.com General Fund.

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Q: Can I receive any color of hair donation?

Most of the hair received will be processed to blend with one another. Grey hair is only recommended for grey wigs (this includes silver and white color tones).

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Q: Will my custom wig be styled?

When your wig is finished being made it is in "raw" form. This means it has not been cut and/or styled. We highly recommend taking the new wig to your hairstylist and having him/her cut and style it on your head. If you are local to Southern California and are able to visit World of Wigs' salon then we recommend having your wig cut at their establishment. They have 50 years of experience in the industry and are experts in wigs. If you cannot visit their salon then they will do a basic cut and style for you and once you receive the wig you should then take it to your stylist for a finished cut and style.


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Q: Does the World of Wigs sales policy apply to the recipient?

No. If purchasing a custom wig through WigFund.com then our sales policy applies.

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Q: What if the recipient can't claim the funds?

If the fund recipient no longer needs a custom wig, the fund may be canceled. Please see cancellation policy above. If the wig has already been processed, then a $300 cancellation fee applies. If the recipient already received their wig, there are no refunds however she may donate it to the Wig Fund General Fund.

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Q: Can I use the money in my fund to buy a custom wig somewhere other than World of Wigs?

No. World of Wigs has agreed to make the recipient's custom wig at a discounted price. They are our website's sponsor and assist WigFund.com in expanding the awareness of the impact that hair loss has on one's recovery and health. World of Wigs has 50 years of experience in specializing in Custom Wigs and have a fabulous staff of wig experts that provide outstanding customer service. WigFund.com feels that World of Wigs is the best wig company to provide our recipients with their custom designed wigs. World of Wigs is offering their custom wigs at a discounted price for WigFund.com recipients (a savings of $100-800).

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Q: Can I pay the balance due on my wig directly to World of Wigs?

No. WigFund.com will provide payment to World of Wigs for your wig. If you are looking to make a final payment or pay a balance please do so through WigFund.com. World of Wigs will be happy to assist you in making a payment into a fund.

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Q: How long does it take to make a custom wig?

Custom wigs take approximately 6-8 weeks to be made. There are no guarantees on when a wig will be finished. Once World of Wigs has completed the wig and it is ready to be shipped they will notify you. A signature is required (no exceptions) for the delivery of any custom wig.

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Q: What if I start a Wig Fund and don't receive any donations?

If a wig fund does not receive a donation within the first 3 months of activating it then the fund will be marked as "Inactive".

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Q: How do I donate hair to a wig fund?

Choose your desired wig fund then click on the "Donate to this fund" button on that wig fund's page. Choose the "Donate hair to this fund" option, fill out the form, and follow the directions given toward the bottom of the donate page.

How to cut hair in order to donate it:
1. Rubberband your hair into tight ponytails
2. Cut hair approximately 1 1/2" above rubberband
3. Put hair in tissue or baggy

Any hair that is loose (not rubberbanded), scooped up off of the floor, or was not included in the original rubberbanded ponytail disqualifies the ENTIRE bundle of hair.

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